Our disclosure on management approach to the services aspects of the GRI framework (product responsibility) is available at the following locations.

Customer Health and Safety 
We are committed to the health and safety of our people, projects and all our stakeholders. Our operations in Denmark, Germany and the UK & Ireland are accredited to OHSAS 18001. We have actions plans in place to accredit the rest of the organisation to this standards during 2001-2011.
See our country websites

Product and Service Labeling
We do not sell products. Our approach to openness in service delivery for our consultancy can be seen within our marketing literature.
See our country websites

Marketing Communications
Our approach to openness in marketing at a corporate level can be seen within our media centre.
See our Media Centre

Our approaches within our home countries are available through the country links.
See our country websites

Customer Privacy
Our approach to customer privacy is embedded in our code of conduct available on our corporate governance webpage.
See our Corporate Governance

This matter is also dealt with under the terms and conditions of contract that we enter into with each client whereby we protect the intellectual property rights of each of our clients and ourselves.

Compliance
Our approach to compliance issues is considered under our report on GRI indicators PR1, 2 and 9

Goals and Performance
As an international group of multi-disciplinary engineers and environmental consultants, Grontmij is committed to the concept of sustainability as a means of protecting and caring for the environment.

Whereas our direct environmental footprint is modest, our indirect impact on the environment through our project work is many times larger in terms of the energy and materials that we incorporate in our designs. In order to minimise this indirect footprint we have adopted the principle of 'sustainability by design'. This in-house approach, ensures that in each job we undertake our clients can be rely on our skills and process to deliver the most sustainable outcome for their needs.

Policy
Our overall policy for delivering quality in our services is devolved to our home countries. These policies are available on our country websites. Our overall group approach to determine the quality of our services is available in the strategy section of our corporate website.
See our corporate website

Organisational responsibility
Overall organisational responsibility for the quality of our services rests with our Group CEO Sylvo Thijsen. Within each of our operating regions we have a managing director who assumes responsibility for the delivery of services. 
List of the managing directors

Training and awareness
Procedures for training and awareness raising in relation to service quality are in place for all staff. Training is provided as part of induction process for all new staff with regular up-date training being available as appropriate to service delivery and staff personal development.

Monitoring and Follow-Up
We have procedures in place for tracking our performance as detailed in our annual report and accounts and CSR reports.

Additional Contextual Information

A more detailed understanding of the following aspects of our management approach can be found in the text of our Annual Report and Accounts :

• Key successes and shortcomings;
• Major organisational risks and opportunities;
• Major changes within this reporting period to our management structures, and
• Key strategies for implementing policies and achieving performance