Next generation service for Highways Agency
Defining the next generation service for the Highways Agency Information Line (HAIL)
Grontmij is working with the Highways Agency to define the ‘next generation’ service for the Highways Agency Information Line (HAIL).
The Highways Agency is responsible for England's network of motorways and major trunk roads and its work is increasingly about managing traffic flow and helping road users to make informed choices about their journeys. HAIL provides essential information to help people plan ahead and report any problems en route. It operates as a help desk or customer contact centre and services more than 165,000 enquiries per year.